ch1 Refunds

Refund policy

If ch1 isn't right for you, you get your money back. No forms, no hard questions.

Last updated 29 October 2026

14 days, full refund

You can ask for a full refund within 14 days of starting any ch1 plan, for any reason. The same goes for a renewal you forgot about: ask within 14 days of the renewal charge. When the refund goes through, the plan ends and the paid features on that email lock again; the free features stay yours.

Cancelling

You can cancel any time from Manage membership on your ch1 profile. You won't be charged again, and you keep your plan until the end of the month or year you have paid for. Cancelling on its own isn't a refund for the time already paid.

How to ask

• Reply to your Paddle receipt email, or find your order at paddle.net and request a refund there; or
• Email me at info@chordhouse.app with the email you paid with.

Refunds go back to the card or account you paid with. Your bank usually shows it within 5 to 10 working days.

After 14 days

If something is wrong after 14 days, for example ch1 doesn't work on your device, email me. I will help fix it, and if I can't, I will look at a refund fairly.

My order process is run by my online reseller Paddle.com. Paddle.com is the Merchant of Record for all ch1 orders: it takes the payment, handles sales tax and VAT, and issues your receipt. Paddle provides all customer service for orders and handles returns. You can also email me at info@chordhouse.app about anything.